Support

Something broken, a question, or a billing problem? Here is how to reach us.

Email us

[email protected]
We read every message. Include your username and, if it helps, a screenshot.

Report a bug from inside Rova

In the app, shake your phone to open the bug reporter. It attaches a screenshot automatically, so we can see exactly what you saw. On the website, use the report an issue form.

Common questions

Most answers are already written up in the frequently asked questions, including how the chronological feed works, what a membership costs, and how private accounts behave.

Billing and cancelling

You can cancel yourself at any time: Settings → Membership → Cancel membership. If you are paid up you keep access until the end of the period you have already paid for, and you can press Resume before then if you change your mind. If a payment has failed, cancelling ends the membership straight away and we stop trying your card. You do not need to delete your account to stop being charged.

If you were charged unexpectedly, email us with the date and the last four digits of the card and we will sort it out.

Your account and your data

You can permanently delete your account, and everything in it, from Settings → Delete account on the website or in the app. It is password-confirmed and cannot be undone.

See the Privacy Policy for what we collect and the Terms of Service for the rules of the community.

Safety and moderation

Report any post, profile, comment, or direct message from its own menu, and block or mute anyone from their profile. Reports go to a moderation queue that a person reviews. If something is urgent, email us directly at [email protected].

Rova Inc.